Privacy Policy

1. General Information

This Privacy Policy explains how DigitalServices.ge (hereinafter “we” or “the Agency”) collects, uses and protects your personal data when you use our website or contact us through the contact form, WhatsApp, Messenger, phone or email. By using the website, you agree to the terms described in this Policy.

The data controller is DigitalServices.ge, Tbilisi, Georgia. We operate in accordance with the requirements of the Law of Georgia on Personal Data Protection.

2. What Data We Collect

We collect only the data necessary to respond to your inquiry and provide our services:

• first and last name;
• phone number and email address;
• the service you are interested in and the text of your message;
• information you choose to share with us during correspondence or cooperation;
• technical data — browser type, device, pages viewed and visit duration — collected through analytics tools in aggregated form.

Contact Form and Messengers

Our contact form does not store the information you enter on our server: it composes a message that is sent from your own device, via the WhatsApp or email application, after your confirmation. When you communicate with us via WhatsApp, Messenger or social networks, your data is also processed by the operators of those platforms in accordance with their own privacy policies.

3. How We Use Your Data

• to respond to your inquiry and hold a consultation;
• to prepare a tailored proposal, contract and invoice;
• to deliver the agreed services and provide technical support;
• to analyze and improve the performance of the website;
• to comply with obligations established by law.

We do not sell, rent or use your data for any purposes not described in this Policy. We send marketing communications only with your consent, which you may withdraw at any time.

4. Data Retention

We keep your data only for as long as necessary to fulfill the purpose for which it was collected: inquiries — until the communication is complete and for a reasonable period thereafter; contract-related data — for the period established by law. Once that period expires, the data is deleted or anonymized.

5. Cookies and Analytics

The website uses cookies that are necessary for it to function properly (for example, to remember your selected language) and may use analytics and marketing tools such as Google Analytics and Meta Pixel. These help us understand how visitors use the site and measure the effectiveness of advertising campaigns. This data is aggregated and does not identify you personally.

You can disable or delete cookies at any time in your browser settings. Doing so may affect the operation of some features of the site.

6. Third Parties

Data may be shared only with the service providers necessary for the operation of the website and our communication:

• Meta Platforms — WhatsApp, Messenger, Facebook and Instagram, for communication and for measuring advertising effectiveness;
• Google — Analytics, Ads and Search Console, for website analysis and advertising management;
• hosting and email providers that ensure the technical operation of the website and our correspondence.

Each provider processes data in accordance with its own privacy policy. In cases provided for by law, data may be disclosed to authorized state bodies.

7. Your Rights

You have the right to:

• request information about what data we process about you;
• request the correction of inaccurate or incomplete data;
• request the deletion of your data or the cessation of processing;
• withdraw your consent to marketing communications at any time;
• lodge a complaint with the Personal Data Protection Service of Georgia.

To exercise any of these rights, write to us at the email address below — we will review your request within a reasonable time.

8. Security

We apply appropriate technical and organizational measures — an encrypted connection (HTTPS), restricted access and regular updates — to protect your data from unauthorized access, loss or disclosure.

9. Changes to This Policy

This Policy may be updated from time to time. The current version is always published on this page, together with the date of the last update. In the event of significant changes, we will additionally notify you on the website.

10. Contact

If you have any questions about privacy or the processing of your data, you can email us at support@digitalservices.ge or message us on WhatsApp: +995 557 572 100.